Payment Methods:

Payment by cash or e-wallet upon delivery.
- With the direct payment method, customers can place orders on the Website or purchase directly at the store. Our staff will prepare the goods and confirm with you your name, address, and delivery date and time after the goods are dispatched.
- Customers are responsible for paying the full value of the order to the delivery staff or sales staff of nestyhome.asia immediately after checking the goods and receiving the delivery note cum warehouse release note. Please pay the exact amount stated on the receipt. If you have any questions, contact nestyhome.asia for further clarification.

Data Privacy and Protection:

Information is stored in a secure system, accessible only to authorized personnel.

We will not sell, share, or disclose customer data to any third party without permission.

All online payment transactions are protected by international standard encryption technology.

For all support, inquiries, or purchases, customers should only access the store’s official website: https://www.nestyhome.asia/.  Any websites without the "https" protocol may be fake or fraudulent. Please carefully check before making any purchases.

Payment Processing Procedure:

When customers enter order information on the Website, a sales staff member will call back to confirm details, including: Full name, Delivery address, Delivery time, Quantity and product ordered, and Total payment amount.

After our staff confirms all order information, the goods will be dispatched.

The delivery staff will deliver the goods to you. Customers can inspect the product before making payment. Only after confirming the goods are correct, complete, and free from defects will customers proceed to pay either in cash or via bank transfer to the delivery staff.

Fraud Prevention:

To minimize fraud, customers should carefully check that the product matches their order before making payment.

Refunds and Returns:

Customers may request an exchange or return within 30 days from the date of receipt if the product is defective, damaged during transportation, or not as described in the order.

The product must remain in its original packaging, with full labels, unused, and accompanied by the invoice/receipt.

For exchanges or returns due to personal reasons (e.g., change of color, change of model), customers are responsible for two-way shipping costs.

We are committed to refunding or sending a replacement product within 5–7 working days after receiving the returned product.